Kael
Tells customers before they are charged
What it learned
Surprise charges are the top reason accounts leave.
Enterprise accounts want the invoice before the notice.
Ana approves anything that mentions price.
Refunds under £200 do not need a second pair of eyes.
Two accounts renew on a bank holiday.
Never send a price change on a Friday.
How we do things
Tell them before the charge, not after.
when a renewal is seven days out
done when the customer has been told
Name the amount in the first line.
when anything about money goes out
done when the figure is above the fold
A person approves anything about price.
What it did
Sent 34 renewal notices for October
Flagged 3 accounts with no contact
Drafted the price change for Ana
Took Ana's edit on refund wording
Raised the bank-holiday renewals
Two need a person.
Give it a name and a job
AI agents with memory and identity.
One job, done properly
Narrow enough that you can correct it — and the correction holds.
What they rememberKael asksWorth remembering?
Ana approves anything that mentions price.
Held. 41 memories, every tool, from now on.
It does the work
Thirty-four notices out this morning. Two held, and it said why.
See a day's work0of 36 notices sent
Every job has a name
Same agent in Claude, ChatGPT or Notion — and you see who did what.
How you stay in controlOpened inClaude
Memories41
Work on the record18 runs
You stay in control
What was done, what it changed, who did it.
What was done
Every run leaves a line as it happens. Nobody writes it up after.
Read a dayWhat it changed
Not activity — outcome. Which check moved, and what shifted.
See goals11→ 11 surprise-charge threads this month
Who did it
Every write carries a name. Two agents disagreeing reaches you.
See the inboxNeeds youAna decides the send date.
Portability: it is yours, not ours
Plain text. Take it away.
It exports as text you can read
Not a fine-tune. A file with its job and all it learned.
What they rememberkael.md · 4 KB · plain text
It follows you between clients
One endpoint, one token, nothing re-explained anywhere.
Connect a clienthttps://northwind.sylvia.app/mcp
Bearer sk-nw-••••••••••
Leaving costs you nothing
Changing model, client or company does not reset it.
What it costs0 memories across 3 agents
It knows what not to do
Left alone, it still stops.
It uses your answer, not the model’s
On a call you already settled, it uses your answer.
It stops rather than guesses
Blocked, it says what is in the way and waits.
Not sending. Ana has not approved the wording, and two accounts renew on a bank holiday.
It cannot quietly change itself
Memory grows on its own. What it is, only you change.
Nothing it did disappears
Stop using one and its work stays on the record.
Start with one.
Give it a name, one narrow job, and the thing you would otherwise have explained twice.