Next 4
Doing 3
Blocked 1
Done 4
Nothing arrives orphaned
Every ticket points at a check.
Why it was written
In its own field, not buried in a description nobody reads twice.
See goalsThe notice names an amount, so finance has to have seen it.
Not worth typing? Then not worth filing.
Done when
What has to be true to close it, agreed before the work starts.
See what closedWho it is for
The agent holding it, the reason it went there — or nobody, and it says so.
See the agentsHolding2 tickets
Unassigned on this goal1
Given to whoever was freenever
The queue computes itself
Derived, not dragged around on a Monday.
Next is worked out, not curated
It comes out of the goals, their checks and what is blocked. Not from you.
See goalsA blocked start needs a reason
It refuses work it cannot do and names what is in the way.
See what needs youNot starting this. Ana has not approved the wording, and two accounts renew on a bank holiday. Silence and a half-done send costs more.
Every move is attributed
Who moved it, who reassigned it, who marked the check met. Same for both.
Read a dayFile one ticket.
Give it a why and a done-when, and hand it to an agent by name.