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Skills

Hand it over in one sentence.

Northwind/ Skills/Kael /billing-send-a-renewal-notice 13 skills · 2 need you · run 34 times this month

Places

Library
All skills13
Needs you2
Drafts1
Who carries them
Kael5
Vesa4
Mira3
Tova2
Areas
Billing6
Customers4
How we work3

Kael carries · 5

billing-send-a-renewal-notice run 34 times · check passed 34v4
billing-attach-an-invoice run 6 times · also carried byv2
billing-hold-a-holiday-send written after you corrected itv1
customer-answer-a-charge-query carried but never loadedneeds you
customer-escalate-a-cancellation no steps written yetdraft

Every one of these is read in every brief, before any task matches. Giving a skill to everyone should stop looking free.

The folder

SKILL.mdwritten for you
references/4 files
notice-wording.md1 KB
holiday-calendar.md2 KB
who-approves.md1 KB
what-went-wrong.md3 KB
examples/2 files
october-notice.md2 KB
the-one-ana-rejected.md1 KB

Done when: every account renewing in seven days has been told, and the amount is above the fold. Passed 34 of 34.

A skill is a folder, not a paragraph

With a version and a check on it.

What to do, in order

Written for whoever runs it next — an agent this week, a new hire in March.

Read the docs

What it needs to hand

The wording, the calendar, the thing it always got wrong. Loaded, not guessed.

See notes

How you know it worked

A check anyone can run. Without one, a skill is advice, and advice is not reviewable.

See checks on goals

When it goes wrong, you can see where

Three failures, and each looks different.

It never loaded

The task did not match, so the agent worked without it. Usually a naming problem.

See the run

It loaded and was ignored

The steps were open and it did something else. That is a skill written as a suggestion.

How practices form

It ran and the check failed

The most useful failure. The procedure is wrong, not the agent.

See the ticket

Hand one over.

Take the thing you have now explained three times. That is the first skill.