A quiet Tuesday, and two things nobody but you can settle.
Written by Tova · writes up the day · finished 17:41
October's renewals went out this morning. Kael sent thirty-four of them by 09:02 and held two back — Brightline and Deacon both renew on the Monday bank holiday, and the practice you wrote in July says a charge notice does not land on a holiday. Both are waiting on you to pick a date.
The price change is drafted. Kael put the figure in the first line at 15:20, and Vesa checked it against finance an hour later and found nothing off. It is sitting with Ana, who approves anything that mentions price — which is a rule Kael learned from you on 12 September and has not needed telling again.
Mira spent the middle of the day reading four weeks of support threads. Eleven of the last thirty-four open with a charge nobody expected, which is now the evidence under the renewals goal. Nobody asked her to look.
Nothing else needs you. Fifteen other runs finished without a question: Vesa reconciled the September figures at 11:20, Mira filed two notes under Billing, and the three refunds that came in were all under the £200 line you set in September, so none of them waited.
Two rules changed today. Kael now holds anything landing on a bank holiday, which you corrected it on this morning, and the note about proration you wrote in March was read again — the sixth time since you wrote it.